Monday, June 28, 2010

Remember That Damaged Lamp Shade? Now The Seller wayoutvintage Says:

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I made a full refund for the damaged shade getting
a negative feedback in return.
I had requested to have the shade returned to me
and it was never received. Ebay suggested to
initiate a report against you for abuse of the
feedback and return policy which I'm planning to
do if don't receive a satisfactory answer from
you.
lv


First of all. It was not "feedback abuse" lol!!

It was feedback honesty I gave her.

Second, why should I be out the return shipping of about $20 for HER mistake?


Advice? =)








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31 comments:

  1. You did the right thing. You gave her a chance to make it right and she didn't - so, maybe someone else won't have to go through what you did. Zootsuitmama

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  2. But do I have to return the shade at MY expense??

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  3. I dont think you shouldve had to pay for shipping twice just because she couldnt package it right. You already paid the $20 in good faith assuming she would pack it right. You did your part - she didnt.

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  4. Tell her you'll only ship it back if she pays the postage - and that it must be REGISTERED post! Take lots of photos of the damaged lamp before it leaves - this woman sounds like she's out to get her money back from you in any way possible, I have no doubt that she'd say it "never arrived" if you sent it out via regular post...

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  5. She refunded both shipping and the cost of the item after I forced her to by opening a dispute *rolls eyes*

    But return shipping will be about $12. Thank goodness I grabbed the box out of the trash can this morning soon as I get her unhappy email.

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  6. Thanks Miss Emmi, thought about that too. She can claim I never sent it back.

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  7. even if she 'reports you to ebay' whats the worst that could happen? If they recorded a strike against you because of all this, then so what? I doubt it'd affect you. But what gets me is, why is she so keen to get the shade back?? It's trashed!

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  8. Yeah, the "strike" is silly. I've been an excellent eBay buyer, and her claim of 'feedback abuse' is laughable lol!

    I think one has to get many "strikes" to be booted off, and as a buyer, they don't want to lose good paying buyers like me. =)

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  9. like i told one seller, if she wants her broken mixer back, then she can pay the return shipping herself. why is it the customer(buyer) has to lose in these situations?

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  10. You didn't do anything wrong... why are you the one being threatened with negative feedback???

    Grrrr... I'm getting so I don't even like ebay anymore.

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  11. Sellers can no longer give negatives to buyers. =)

    She can give me a positive and say mean things in the comments, but as a buyer, no one cares if she does...

    If she opens another dispute, I will challenge it.

    She was clearly at fault, I'm sure eBay and paypal will side with me.

    She needs to take responsibility for her negligence and eat the cost, lesson learned. I hope she is reading this too. =)

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  12. Ebay will side with you on this one...and the wonderful thing is, you have this great blog to tell the whole world what a TERRIBLE seller she is! You know a LOT of vintage loving people across the globe that would love to know to never buy from this seller. I agree with the rest, if she pays for the cost of shipping, you will return it. You can open a dispute against her too!!

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  13. Let her try to open a dispute with you. It will give you the chance to "take off the gloves" and really prove her negligence to ebay. It irks me how people try to use fear to manipulate others.

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  14. I agree with everyone, you will win this one and if she really wants the crappy shade, tell her to pay the return shipping.

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  15. lol!!

    Thank you all for your comments.

    I'll edit the title of this to include her name, just in case you want to avoid her ;)

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  16. you have a lot of vintage followers... she is shooting herself in the foot if she chooses to cause more trouble than she already has. I had to chuckle again when i looked at how the box flaps were cut short by her.

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  17. I get that she didn't want to get "ripped off" and she wanted proof of the damage.

    But I provided all the proof she needed.

    It was her audacity that she didn't think she was at fault AT ALL, that got me annoyed lol...

    Her first email response was:

    "Too bad so sad you should have gotten insurance, I am not responsible for the way the P.O. handles packages etc etc"

    But according to eBay and paypal, she IS responsible.

    Sellers can no longer claim "I am not responsible for shipping" any more.

    They are responsible.


    And please don't anyone think I am a "mean buyer", I've done my share of selling (on other IDs), so been there done that as a seller too. I've had to eat the costs of all kinds of things as a seller.

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  18. hhhmmm...i would check ebay's policies. If there was a dispute opened, you may be required to return the lampshade at your own expense, but I am not sure. Keep us posted.

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  19. The nice folks on the eBay board on eBay tell me, since a dispute has been opened and closed (by me, to get the return of my funds for the damaged item, since she initially refused), all she can do is challenge the feedback.

    And it will stand, because it's factual.

    I've been on eBay chat boards for a decade, so I have a bit of an advantage here ;) But since the most recent changes, I don't know all the latest facts regarding this kind of thing.

    But my friends chat board is made up of all folks from eBay as well, so they know what the latest info is too.

    It helps to know eBay if you do a lot of buying and selling on there. Or at least know a lot of folks who do. ;)

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  20. yeah if she wants it back SHE needs to pay for the shipping and wow what a stupid thing to do to pack it like that!HELLO!Its called packing peanuts!Geez!

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  21. I don't think a lot of sellers keep up to date with changes in policy that happen at ebay. You can no longer give the buyer the choice of taking insurance or not. The seller is responsible regardless. As a seller, you're best off insuring everything to protect yourself.

    I'm not even sure USPS would pay for that shade though. They do require you use a little common sense when you pack things.

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  22. Offering insurance is no longer a separate option. Not sure how it works exactly, but it's required, or seller assumes responsibility.

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  23. I've always been disgusted with sellers on eBay who skimp on boxes for shipping. Nothing is ever gained by reusing old, dead boxes. I've had too many items get ruined in shipping. I've mostly stopped buying on eBay because I got tired of the hassles.

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  24. This lady says she went out and bought a new box lol. It did *look* new, but she cut two of the four top flaps off. Who in their right mind does that? lol....

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  25. This kind of situation is one of the reasons why I haven't bought anything on ebay in a long time or ever started selling anything (I have so much collectible stuff I want to sell, but I really want to avoid all the potential difficulties). I'm sorry you are having problems like this.

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  26. Hiya Dan and thanks.

    Please know, 99% of the sellers on eBay are fantastic, 99% of the transactions go very well, without a hitch.

    But the bad one's get attention, because they are frustrating.

    I love finding great deals on eBay. =)

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  27. She sounds like a con artist. You should not be responsible for her bang up pack job. If she wants it back, she should be big enough to pick up the fees. She's complicating her own life. :(

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  28. I think we should ALL email this seller, so she can see that a bad experience gets repeated and repeated and repeated. I know that I would never buy from this woman, based your story.

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  29. Boy this woman sounds like a real winner. Too bad. If she wants it back, she needs to pay for it since it was her mistake in the very first place. It doesn't take a genius to figure out how to properly pack and send something. I hope it gets resolved soon.

    Love your blog btw!

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  30. I would love to see how she would explain her claim of "well-packed" to Ebay, considering that she stuck it in a new box that she had rendered structurally unsound by her stupid alteration and used not a single shred of packing material to cushion a crushable item...

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